Terms and Conditions

  • Punctuality and Courtesy
    Arriving late may interfere with your treatment, all appointments will end at their scheduled time so that the next client will not be delayed, and a full charge will be applied. All times stated include preparation. Please arrive 10 minutes prior to treatment. Our waiting tolerance is maximum 10 minutes, if you exceed this and fail to contact us; your appointment will be cancelled. We do understand that there are certain situations that may make you late for your appointment, in this case, let us know as soon as possible and you may be able to keep your appointment (refer to our maximum waiting tolerance).
    If it is your first time at the salon, we will require you to complete a consultation card, this document is 100% confidential and is used for treatment purposes only.

    Appointments & Walk Ins
    We cannot guarantee we will be able to respond soon enough for appointment requests made over Facebook, email... Please use our online booking system or call us according to our opening hours. Appointment must be made for selected special offers or discount, as it will not be available on our online booking system.
    Walk ins are welcome as long as there are staff available at the time.

    Our cancellation policy is strictly 24hrs for all guests. Please note that we do understand that things can happen in the last minute, and we can assure you that we will be sympathetic in certain circumstances. However, we have had to put these measures in place due to the sheer volume of no-show we have had. If you fail to show, you will be charged the 50% of the amount from your previous appointment (no show), also note that you will be added onto a 'black list', meaning you will no longer be able to book with us unless walking in.

    Price Alteration
    We reserve the right to alter prices without prior notice.

    Medical Conditions
    Please inform us of any medical condition, including pregnancy - prior to booking, as some treatments may not be appropriate for you.

    We accept cash and card payments. Please note that there may be a fee charge of £0.50 on card payments below £20.

    Membership and Packages
    All membership and packages must be paid in full and in advance. It cannot be shared, transferred or refunded.

  • Gift Vouchers
    Gift vouchers are non refundable and are valid for 30 days from the purchase date written on the gift voucher, and it will not be accepted after the expiry date. Vouchers cannot be redeemed for cash, sold or transferred. You must hand in your gift voucher on your appointment date. Late cancellation and failure to show terms, also apply to gift vouchers.

    Patch Test
    Please note that we may require a 48 hour patch test prior to your appointment (colour, Brazilian Brush...).

    Purchase of Retail Products
    Hairdressing and Beauty products must be paid for in full at time of purchase or ordering. Products purchased from us, must be returned unused, unopened with their seal intact and in the same condition as they were originally. We will not accept for exchange or refund any item which has been used or it’s not in the exact condition which is was purchased from us. This does not affect your statutory rights.

    Please note that it is illegal to smoke anywhere in the salon.

    Please understand that we cannot accommodate children under 12, unless supervised by an adult during your treatment.

    Personal Items
    Please ensure you retrieve all your personal items before leaving the premises, we cannot be held responsible for lost items.

    Note that none of our offers will be available in conjunction. Our combo packages may vary, we cannot guarantee when it'll end. Booking in advance highly recommended. Due to our combo packages being popular, paying in advance will be required when booking. Some of our packages may require booking in advance to ensure our availability on the day - please refer to our cancellation policy.

    • • One per client and not valid in conjunction to other offers/discounts/promotions.
      • Combination brows are a combination of microblading and ombre
      • Consultation is a must prior to booking an appointment
      • Includes a full set of ombre nails - two powders or ombre gel polish only
      • Ends on the 31/07/2018
      • Combination brows includes initial treatment only

    • • One appointment allowed a month
      • Valid for 3 months - renewal every 3 months (optional)
      • Book in advance for correct time allocation
      • Optional regular polish or gel polish
      • One colour only, does not include nail art (french...)
      • No soaking-off charges for gel polish

    • • One appointment allowed a month
      • Valid for 3 months - renewal every 3 months (optional)
      • ladies waxing only
      • Book in advance for correct time allocation
      • Must be paid in full when booking first appointment
      • No refunds or exchange for cash.

    • • One appointment allowed a month
      • One colour only
      • Valid for 3 months - renewal every 3 months (optional)
      • Blow dry does not include curly blow dry...
      • Above shoulder length only
      • We cannot guarantee it will be the same stylist every time you book, unless you book in advance with your desired stylist

    • • One per customer, not valid in conjunction to any other offers/discounts/promotions
    • • FREE Blow Dry with any colour service over £35, on Thursdays only
    • • Surcharge of £5 on very long hair
    • • We hold the rights to discontinue this offer without prior notice. You must mention 'Colour Thursday Promotion' in order to redeem FREE blow dry.

    • • Selected services of £20 or above
    • • Book with code 'MSTUDENT15' or mention 'student discount' prior to your treatment.
    • • Must provide a valid ID
    • • Not available in conjunction to any other offers/promotions

    • Receive £5 off when referring us to a friend. Referral cards currently not available, please refer to the instructions below.

    • 1. Spread the word about us to a friend - Ask your friend to mention your name when they book an appointment. After your friend has been to us for their appointment, we will add your discount for your next appointment.
    • • Valid on full priced hair and nail services over £30, with no discounts.
    • • Note: It must be their first time in our salon.
    • • Refer as many people as you want.

  • Please understand that your review is very helpful to us, if you have any concerns or complaints, please contact us directly so we can make it right.

    With this promotion you must be a customer. You can leave your honest 5* review on our Facebook page, Google or Yell (you must mention the stylist/nail technician's name) - to redeem you must then screenshot your proof, and email it to us on contact@modelshairandbeauty.co.uk or on our Facebook page.

    The upgrades we are currently offering are:...
    - FREE backwash conditioning treatment (3 in one)

    - FREE Gel Polish application (Acrylic Nails, Manicure...)
    - FREE 2 Fingers nail art (not 3D)
    - Spa manicure or pedicure for the price of a regular one
    Not available in conjunction with any other offers. Note that these are upgrades, you must book in for a service and you will then receive your upgrade as an extra.